Serge BelovErlangly
Co-founder of Erlangly, workforce management software for contact centers.
What it is
Self-hosted workforce management for call centers, contact centers and BPOs, with forecasting, Erlang C staffing, scheduling and live adherence. My co-founder Gary Oberholzer leads workforce management, and I lead engineering.
AI inside live operations
Assistants like Claude, ChatGPT and Copilot connect to Erlangly over MCP and answer from live schedules and adherence. What they change is recorded in the audit trail and marked as done by an assistant, so people can see what the AI did and when.